Refund and Return Policy – First Locks Store
Effective Date: 21 July 2025
1. Returns Eligibility
We accept returns under the following conditions:
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Item must be unused
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Item must be in original packaging
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Return request must be made within 7 days of delivery
2. Non-Returnable Items
The following items are not eligible for return:
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Installed or used products
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Customised or special-order items
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Digital locks once activated
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Items damaged due to misuse
3. Defective or Incorrect Items
If you receive:
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A defective product
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The wrong item
Please contact us within 3 days of delivery.
We may:
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Replace the item
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Offer a refund (at our discretion)
4. Refunds
Approved refunds will be processed:
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Using the original payment method
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Within 7–14 business days
5. Return Shipping
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Customers are responsible for return shipping costs
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Original shipping fees are non-refundable
6. Inspection
All returned items will be inspected.
We reserve the right to reject returns that do not meet our conditions.
7. Cancellation
Orders may be cancelled only if:
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The order has not been processed or shipped
Once shipped, the order cannot be cancelled.