Shipping Policy

Shipping Policy – First Locks Store

Effective Date: 21 July 2025

1. Shipping Locations

We currently ship to:

  • Singapore

  • Malaysia (selected areas)

2. Processing Time

Orders are typically processed within:

  • 1–3 business days

Processing times may vary during peak periods.

3. Delivery Time

Estimated delivery:

  • Singapore: 1–5 business days

  • Malaysia: 3–10 business days

Delivery timelines are estimates only and not guaranteed.

4. Shipping Fees

Shipping fees:

  • Are calculated at checkout

  • May vary depending on location and order size

5. Delays

We are not responsible for delays caused by:

  • Courier services

  • Customs clearance

  • Weather or unforeseen events

6. Failed Delivery

If delivery fails due to:

  • Incorrect address

  • Recipient unavailable

Additional charges may apply for re-delivery.

7. Risk of Loss

All products become the customer’s responsibility upon delivery.

8. Tracking

Tracking information will be provided where available.